HELP CENTRE
Frequently Asked Questions
Quick guidance on compatibility, updates, delivery, returns, invoices and choosing equipment.
CompatibilityHow do I check whether a tool supports my vehicle?
Send the vehicle make, model, year and the exact function you need. Coverage can vary by vehicle and control unit.
UpdatesAre software updates included?
Update terms differ by product. Check the product page or contact us before ordering when update policy is important.
DeliveryWhere can OBDPoint deliver?
We ship to the destinations available at checkout. Enter your delivery address to see available methods and prices. Orders are normally prepared for dispatch within 1–2 business days; the displayed transit estimate starts after dispatch.
ReturnsHow will returns be handled?
The complete return process and address will be published after the final policy wording is approved.
InvoicesCan I provide company details for an invoice?
Yes. Select Company at checkout and enter the company name, registration number and VAT number where applicable. Contact us if you need help with invoice details.
ChoosingCan you help me choose a diagnostic tool?
Yes. Tell us the vehicles and functions that matter, and we will help narrow down suitable options.
Send us the vehicle and function details for a more specific answer.