Shipping and Payment

Where we deliver

We deliver to European destinations and selected other countries shown at checkout. Enter the delivery country and full postal code to see the services actually available for your address. If your country is not listed or no method is returned, contact info@obdpoint.com before ordering and we will check whether delivery can be arranged.

Available shipping services

Shipping is quoted through our Siusk24/Alsendo integration. Depending on address and parcel characteristics, checkout may offer tracked postal delivery, standard courier, express courier and parcel locker delivery. Parcel lockers are available only for supported countries and locations. We do not offer an untracked service as a standard checkout choice. The actual carrier, price and estimated transit time are those shown for your order at checkout; a particular carrier is not guaranteed in every country.

Shipping prices depend on destination, postal code, parcel weight and dimensions, the selected service and applicable taxes or surcharges. The final delivery charge is shown before you submit the order.

Preparation and delivery time

In-stock orders are normally prepared for dispatch within 1–2 business days. The transit estimate shown for a shipping service starts after dispatch; add preparation time when planning delivery. Estimates are not guaranteed arrival dates unless we expressly agree a binding date. If an item has a longer lead time, we will communicate it before fulfilment. We send tracking information when available.

Payment

The currently configured payment methods are credit/debit card through Stripe and direct bank transfer (SEPA). Bank-transfer instructions appear with the order; fulfilment starts after cleared funds are received. We never ask you to send complete card details by email. Other payment providers are not offered as separate checkout methods.

VAT and import charges

Applicable VAT for the goods and shipping is calculated from the delivery destination and shown at checkout. For delivery outside the EU VAT area, destination-country import VAT, customs duty and carrier clearance or handling charges may be due on arrival. These charges are not included unless checkout expressly says otherwise and are the recipient’s responsibility. OBDPoint does not pay import duties or taxes.

Problems with delivery

Provide a complete address, postal code and phone number in international format for delivery purposes. If a shipment is damaged, delayed or lost, contact us at info@obdpoint.com with your order number. Reporting a problem promptly helps us investigate with the carrier and does not reduce your statutory rights.