Returns and Refunds

14-Day Returns

If you are a consumer, you normally have 14 days from receipt of the goods to tell us that you withdraw from an online purchase, without giving a reason. If items in one order arrive separately, the period starts when the last item arrives. You can use our online withdrawal form or send a clear notice to info@obdpoint.com. Include your name, order number and the goods concerned. Your notice is in time if sent before the deadline. We will acknowledge receipt.

Send the goods back without undue delay and no later than 14 days after notifying us. The deadline is met if you dispatch the goods before it expires. Please do not continue using the product after giving notice. For a change-of-mind return, you pay the direct return shipping cost unless we agree otherwise or law requires otherwise. For a full refund, return the product in like-new condition, complete with its original retail box, all accessories, manuals and supplied materials. You may inspect it as you would in a physical shop, but not use it beyond that. Pack it securely for return and use a tracked service.

Return address

Majoma, MB
Stonės g. 64
Mazūriškiai, Klaipėdos r.
LT-92378 Lithuania

This is the return destination, not the registered office. Please include the order number inside the parcel. Contact us if you need instructions for a defective item or a carrier collection.

Refunds

When a consumer withdraws from the whole order, we refund the goods and the original outbound shipping charge up to the cost of the least expensive standard method offered. An optional express upgrade is not refunded. We refund without undue delay and within 14 days of your withdrawal notice. We may withhold the refund until we receive the returned goods or you provide reliable evidence that they have been sent, whichever happens first.

The refund is made to the same payment method used for the order: to the original card through Stripe or, for a bank transfer, to the originating bank account where it can be verified. We do not refund to an unrelated third-party account. Another method is possible only if you expressly agree and it does not cost you anything. If the original payment source is closed or cannot receive a refund, contact us so that we can verify a lawful alternative.

We inspect each returned product. Use or activation beyond necessary inspection, missing items, damage, or missing or damaged original retail packaging may reduce its value. Where permitted by law, we may deduct the proven reduction in value from the refund.

Incorrect, damaged or defective goods

A defect, incorrect item or transit damage is handled separately from a change-of-mind return. Normal use or activation does not, by itself, remove the statutory legal guarantee; the original box is not required for a defect claim. Email info@obdpoint.com with your order number, a short description and useful photos or diagnostic details. We will assess the issue and arrange the remedy required by law. Where the goods are defective, damaged in transit or supplied incorrectly, we bear reasonable return costs. Please retain available packaging and evidence while a transit-damage claim is assessed.

Model withdrawal statement

You may copy and send the following to info@obdpoint.com; using this exact wording is optional:

I hereby give notice that I withdraw from my contract of sale for the following goods: [goods]. Order number: [number]. Ordered on: [date]. Received on: [date]. Consumer name: [name]. Consumer address: [address]. Date: [date].

A signature is required only if this statement is sent on paper.